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USDOT Webinar: Utilizing Technology in Coordinated Human Services Transportation Systems

April 14, 2016 @ 1:00 pm - 2:30 pm


The U.S. Department of Transportation’s Intelligent Transportation Systems Joint Program Office will hold a webinar on April 14, 1 – 2:30 p.m. ET on the topic Give Your Customers More Mobility Options! Utilizing Technology in Coordinated Human Services Transportation Systems.  Register online for free here.

This webinar will discuss key Mobility Services for All Americans (MSAA) priorities, such as system interoperability and common data format, and highlight important elements for planning and deploying Travel Management Coordination Centers (TMCCs) for coordinated human service transportation (HST) systems.

As the population ages, Americans are dependent on transportation services provided for seniors, veterans, persons with disabilities, and the economically disadvantaged. Transportation services are often fragmented, unreliable, and inefficiently operated, with a lack of coordination among service providers. In response, President George Bush signed the MSAA Executive Order in 2004. Since then, the U.S. DOT ITS JPO and the Federal Transit Administration (FTA) have made progress to improve transportation services and simplify access to employment, healthcare, education and other community activities using ITS technology. ITS technology includes fleet scheduling, integrated fare payment and processing systems, and demand-response systems that enable door-to-door transportation services through a simplified, one-stop process. The integration of these ITS technologies has created both physical and virtual TMCCs that network all parties together.


Carol Schweiger will describe the best practices in planning, designing and implementing technology for human service transportation.

Paula (Polly) Okunieff will review gaps and activities underway both internationally and in the U.S. to develop standards to enable seamless and accessible mobility services.

Lawrence Harman will report on a year-long effort by the FTA to build on the Transit Cooperative Research Program (TCRP) project Standardizing Data for Mobility Management to create consensus on an approach to open data exchange (interoperability).

Jeff Becker will provide an overview of a case study describing the need for agency coordination, the application of trip exchange technology among different scheduling systems, and overcoming institutional barriers.

The webinar will conclude with an online question and answer session.

Target Audience

Anyone interested in ITS, transit, mobility management, mobility on demand, transportation planning and deployment, and human services transportation coordination.

Learning Objectives

  • Learn the basic technologies that can facilitate human service transportation (HST).
  • Gain an understanding of how to plan better for technology implementation in an HST environment.
  • Gain a clearer understanding of the purpose, use, and importance of human services transportation data standardization and interoperability.
  • Learn the organizations identifying and developing standards (particularly fare and payment) for HST.
  • Learn how to employ a Mobility Coordinator and technology to exchange customer trips among the providers to support coordination.


April 14, 2016
1:00 pm - 2:30 pm




USDOT ITS Joint Program Office

Note: All event times are in the local time zone for in-person events and in U.S. Eastern Time for web-based events.